Terms and Conditions
GENERAL TRADING INFORMATION
These Terms and Conditions apply to all orders. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract.
1. PAYMENT TERMS
1. Payment is required on order by credit/debit card prior to processing of order unless otherwise agreed.
2. OVERDUE ACCOUNTS
2.1. No goods will be delivered unless orders are settled in full prior to dispatch.
3. PASSING OF TITLE AND RISK
3.1. The risk in the goods shall pass to you on delivery.
3.2.All goods, delivered or not, remain our property until payment is received in full.
3.3.In the event of non-payment for goods supplied, we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.
4.1We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis scription and any resulting loss.
5. QUOTATIONS AND CONTRACTS
5.1Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import uties, customs and excise duties or otherwise. Quotations issued are valid for a period of 30 days following issue.
6.1Where applicable all prices quoted are subject to VAT at the current rate.
7.1.Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
7.2.Special rush deliveries may be arranged but will be subject to additional charges (eg. express print charges and express delivery charges), which will be charged to you at current commercial rates.
7.3.Media Design and Print accepts no responsibility for deliveries being missed due to non payment. It is the customer's responsibility to ensure that full payment is made before delivery can take place.
7.4.International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. Media Design and Print will not be held responsible for any delay of delivery of the goods with international deliveries.
8. QUANTITY VARIATION
8.1We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
9.1.Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
9.2.All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
9.3.You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
9.4.Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
9.5.Media Design and Print requires any printing to be returned in full before agreeing to reprint. If Media Design and Print deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.
10.1.Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
10.2.We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in the clause 9.
10.3.Nothing in these terms and conditions shall affect the rights of a consumer.
11.1.We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.
11.2.If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
11.3.If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
11.4.All defective work must be returned to us before replacement. If the subject work is not available, we will assume that it has been accepted and no replacement will be provided.
11.5.Refunds will take 3 to 4 working days to complete once Media Design and Print has agreed to refund. This cannot be completed any faster.
11.6.CANCELLATION CHARGES -Please note that a 5% charge of the total value of the original order will be made on all cancelled orders plus a £10.00 charge to cover administration costs. Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made.
12. QUANTITY CHANGES TO ORDERS
12.1.Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
13. ARTWORK AND PRINTING
13.1.The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for Media Design and Print pursuant to or in implementation of any contract with the customer shall belong to Media Design and Print. Media Design and Print agrees that unless the customer becomes in default of any obligation to make any payment to Media Design and Print, it will not reproduce any such items for any competitor in business of the customer.
13.2.All artwork is printed using CMYK unless otherwise requested by the customer. Such a request may incur an additional fee.
14.1.Please read thoroughly as all proofs, once passed, are deemed correct and ready to go to print, and the responsibility passes to the customer. You will need to view all PDF proofs at 100% to see the exact size of your product when printed. We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout. We will not commence print until we have received a copy of the final proof with a written
confirmation to go to print either by email or post.
15. ON HOLD
15.1.If we have not been notified after 14 days a 5% charge of the total value of the original order will be made plus a £10.00 administration fee.
15.2.We reserve the right to discard your job after 28 days of ordering. Please note you will still be liable to pay the full charge of the total value unless the job is cancelled within the 28 days to which the cancellation charges will apply.
16. FORCE MAJEURE
16.1.We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
17.1.The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with Northern Ireland Law.
18.1Complaints must be made within 48 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint.